All orders will include a free logo button pin

F.A.Q.

❗️To check Grading Quality Policy, please view here❗️

What is the difference between 'Standard' and 'Seconds' grade?

Standard grade pins are pins that have little to no flaw. Flaws are usually not noticeable and do not affect the overall aesthetic and design of the pin. Seconds grade pins are pins that have a range of minor to major flaws that are noticeable. Seconds grade pins are much more affordable and something you can wear and not be afraid to receive wear and tear damages. 

What if I have scratches/flaws on the side and back of the pin?

Any flaws on the side and back of the pins do not count towards the grading policy as these flaws are not noticeable when you wear them, and/or have on display on your pinboards. The only flaws that would be counted are if there are deep scratch marks, or peeling metal plating, on the side that is affecting the front of the pin. This might be something I have missed or something that happened during shipping.

My pin post came bent, what can you do for me?

Any flaws on the side and back of the pins do not count towards the grading policy as these flaws are not noticeable when you wear them, and/or have on display on your pinboards. The only flaws that would be counted are if there are deep scratch marks, or peeling metal plating, on the side that is affecting the front of the pin. This might be something I have missed or something that happened during shipping.

"I place an order a couple of days before your sale, can you honor the difference in pricing for my order?"

There will be a 36 hour grace period where you can claim the difference between the original price to the sale price, only if applicable. This will not be automatically done, but will only be done when you email me your claim. Please remember, I am one person running this small shop, therefore I am unable to keep track of every order.

What if my package is lost/missing?

For domestic shipping, please contact USPS customer service at 1-800-275-8777. Once packages are handed over to USPS, this issue will be on their hands. Usually, they will investigate and help you find your lost or delayed package. 

For international packages, please check your tracking information on Global Post. Once your package leaves the U.S., there is nothing Global Post or USPS can do in terms of tracking. If it looks like it should be arriving to your country, but tracking has stopped, please contact your local post office.

I am not responsible for lost packages once they have been handed over to the post office. If you wish to ensure your package, please purchase carrier insurance.

Can you please set the customs declaration value to $XXX and send as 'gift'?

I'm sorry, but I cannot do that. It is considered illegal and I will not be held responsible. You are responsible for paying your country's VAT. If insurance was purchased for the package and the package was lost or damaged during transit, the full value of the order cannot be claimed if the customs declaration value was set to your convince. Customs will be set to "merchandise" and correspond to the same value of the items purchased in the shop.

When can receive my pre-order?

Pre-orders are open until all the open slots are filled. But pre-orders usually take 3-4 weeks for production, shipping to me, quality checking, then processing your orders. Please be patient during this time. Or you can wait till the product arrives so you do not have to wait for the pre-order period.

I bought an in-stock item along with a pre-order item. When will the order be shipped?

The order will be shipped once the pre-order item has arrived. If you do not want to wait/have your order on hold, please purchase in-stock items separate from pre-order items.

❗️For return policy, please view here❗️