a freebie button pin or sticker will be included for every order!

Shipping Policy

PSA: Once your package is in USPS hands, they are responsible for the delivery of your package. Please contact your post office first if something goes array with your package.

Custom & import taxes: Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Where do you ship orders from?

From Los Angeles, California, U.S.A.

Do you ship internationally?

Yes, I do!

What are your order processing times?

Order processing takes 2-3 days. I usually ship on Monday, Wednesday, and Friday. Sometimes, on Saturday. I do not ship within 24 hours. I always ship after 24 hours to allow payment processing, and if you require to cancel, update or change your order/shipping address.

Please remember, Pins & Needle is run by me, a single individual. This is not my sole income, as I do have a 9-5 job. Therefore there might be some delays. I try my best to ship within this time frame of 2-3 days unless otherwise specified.

Do you have express shipping?

For U.S. domestic, there is USPS priority shipping, but if you require other express shipping (FedEx or UPS), please send me an e-mail with the information below. International shipping, this is not an option when you place an order. If you require express shipping, please e-mail me with the following:

  • order number

  • name

  • how fast do you require your shipping to be

Do you offer shipping insurance?

All U.S. domestic (starting 09/21/2019) and international packages are insured! All international packages will be shipped through Global Post. Packages are insured up to $100. For orders over $200, only $100 will be covered, unless you would like additional coverage which will be extra.

Is there tracking for international packages?

Yes. All packages are shipped with tracking, but tracking in your country may vary. For domestic shipping tracking, please track through USPS. For international packages, please track your shipping through Global Post. 

Tracking for international packages may vary depending on your country. Once it leaves U.S. shipping ports, all tracking will be updated through the countries it will go through before it goes to your country. 

How long will it take for my order to arrive?

Shipping and delivery times may vary depending on your location. Here are the estimated delivery time frames, from my experience:

United States (domestic shipping): 2-7 days
Canada: 2-4 weeks
International (everywhere else): 3-8 weeks, or more depending on your location.
I think my package is lost.

Please contact your local post office first. Unfortunately, I see the same thing you do. Once your package is in USPS hands, it out of my hands and the situation is uncontrollable to me. Your best chance is to contact your post office FIRST, before contacting me.

If your package was marked as delivered, but no where to be found, there is a chance that it will show up in a few days, or it was accidentally delivered to the wrong address from your postal delivery worker. If it is still no where to be found after a few days, please let me know.

If it has taken longer than the estimated shipping times, or if your package is lost, please contact your local post office for any updated shipping information. Even though there is tracking, not all countries will update the tracking.