Please contact your local post office first.
Unfortunately, I see the same thing you do. Once your package is in USPS hands, it out of my hands and the situation is uncontrollable to me. Your best chance is to contact your post office FIRST, before contacting me. Unfortunately, for international packages, even though there is tracking, not all countries will update the tracking. This is solely up to your post office/country.
If your package was marked as delivered, but nowhere to be found, there is a chance that it will show up in a few days, or it was accidentally delivered to
the wrong address from your postal delivery worker. Please contact your local post office and/or speak with your post man. Your post man knows your route best and would have an idea where your package is, and if they have misdelivered it.
If it has taken longer than the estimated shipping times, or if your package is lost, please email me with your order number.
You can cancel your pre-order within 30-days of pre-ordering.
If the item(s) have arrived, your pre-order will be processed to ship, and you will be unable to cancel even if it is still within 30-days of you pre-ordering.
• For pin pre-orders, the pre-order period is about 2 weeks before they are put into production, if there is enough funding.
• For apparel/bags/other merch, pre-order period might be longer, 2-4 weeks usually.
If it has shipped: see the policy above.
Otherwise, please send me an e-mail with your order number, name and shipping address.
My apologies!! Please send me an e-mail with your order number, name, and address, along with an image of the contents you received.
Once this information has been received, and I'm able to confirm your order, the correct items will be reshipped.
***COVID-19 UPDATE// 03.2020*** Due to the current global pandemic, all shipping services are experiencing major delays. Please advise that domestic US packages will take up to 7-days to arrive, while international packages can take up to 3-6 months to arrive. Please also keep yourself updated as to whether your country has shipping restrictions/suspensions which in return does NOT allow me to ship anything to you.
Shipping and delivery times may vary depending on your location. Here are the estimated delivery time frames, from my experience:
• United States (domestic shipping): 2-7 days
• Canada: 2-4 weeks
• International (everywhere else): 3-8 weeks, or more depending on your location