Shipping Policy

PSA: Once your package is in USPS hands, they are responsible for the delivery of your package. Please contact your post office first if something goes array with your package.

Custom & import taxes: Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

**2021 UK SHIPPING UPDATE** Due to the direct effects of Brexit, I have decided to stop shipping to the UK on this shop. If you are from the UK, you are still welcome to purchase through my Etsy

From Los Angeles, California, U.S.A.

Yes, I do!

Order processing takes anywhere from 2-7 days.

Shipping will take place ONCE a week, either on Wednesday or Friday. Orders are picked up by USPS, instead of being dropped off daily, as previously, due to the current pandemic to minimize contact and to practice
social distancing.

I do not ship within 24 hours. I always ship after 24 hours to allow payment processing, and if you require to cancel, update or change your order/shipping
address. If you require an order to arrive ASAP, I suggest you plan ahead or email me to clarify when I will be shipping.

Please remember, Pins & Needle is run by a single individual. I try my best to ship within this time frame of 2-3 days unless otherwise specified.

For U.S. domestic, there is USPS priority shipping, but if you require other express shipping (FedEx or UPS), please send me an e-mail with the information below. International shipping, this is not an option when you place an order. If you require express shipping, please e-mail me with the following:

• order number
• name
• how fast you require your shipping to be

All U.S. domestic and international packages are insured! 

All international packages will be shipped through Global Post. Packages are insured up to $100. 
For orders over $200, only $100 will be covered, unless you would like additional coverage which will be extra.

Yes. All packages are shipped with tracking but tracking in your country may vary. For domestic shipping tracking, please track through USPS. For international packages, please track your shipping through Global Post. 

Tracking for international packages may vary depending on your country. Once it leaves U.S. shipping ports, all tracking will be updated through the countries it will go through before it goes to your country. 

Shipping and delivery times may vary depending on your location. Here are the estimated delivery time frames, from my experience:

• United States (domestic shipping): 2-7 days

Canada: 2-8 weeks (possibly from covid delays)

International (everywhere else): 3-8 weeks, or more depending on your location (possibly from covid delays)

Please contact your local post office first.

Unfortunately, I see the same thing you do. Once your package is in USPS hands, it out of my hands and the situation is uncontrollable to me. Your best chance is to contact your post office FIRST, before contacting me. Unfortunately, for international packages, even though there is tracking, not all countries will update the tracking. This is solely up to your post office/country.

If your package was marked as delivered, but nowhere to be found, there is a chance that it will show up in a few days, or it was accidentally delivered to
the wrong address from your postal delivery worker. Please contact your local post office and/or speak with your post man. Your post man knows your route best and would have an idea where your package is, and if they have misdelivered it.

If it has taken longer than the estimated shipping times, or if your package is lost, please email me with your order number.