Pins & Needle does not accept returns. The quality grading policy and description of products are made very clear, so all sales are final.

✦ Enamel Pins :
If you receive a product that is faulty or damaged upon transit, the items will be replaced with no extra charges to the customer, or it will be refunded if it cannot be replaced. Please photograph your items and send an email, and I'll do my best to make things right! A claim can be filed within 14 after your order has been delivered.

✦ Ita-bags:
If you received a defective bag that has the following defect:

• the loop where the strap attaches to the bag is coming loose/off, due to manufacturer defect.

A claim can be filed within 30-days after your order has been delivered. Please photograph your items and send an email, and I'll do my best to make things right!

If your bag has been damaged during transit, please photograph your items and the shipping box and send an email. All packages are insured so we can file a claim. Once claim has been filed, a replacement will be sent to you.

Refunds are applicable if your order has not shipped. There will be a 24-hour grace period from the time you place your order, for you to cancel. If it has passed the grace period, but your order has not shipped yet, then please e-mail me and I will process your order cancelation and refund.

If your order has shipped, then I cannot refund you. A refund is only applicable if you are willing to ship your order back to me. Shipping fees of returned order(s) will not be covered by Pins & Needle. This is only applicable if the order is unopened/in its original packaging and within 7-days of being delivered. Initial shipping fees will not be refunded. Otherwise, all orders are final, and refunds/returns are not accepted.

If your product is flawed, and/or you did not order a seconds grade item, please email me and let me know of this flaw. If there is no noticeable flaw and follows my Grading/Quality Policy on what standards and flaw gradings are, a refund will be denied.

You can cancel your pre-order within 30-days of pre-ordering.

If the item(s) have arrived, your pre-order will be processed to ship, and you will be unable to cancel even if it is still within 30-days of you pre-ordering.

• For pin pre-orders, the pre-order period is about 2 weeks before they are put into production, if there is enough funding.
• For apparel/bags/other merch, pre-order period might be longer, 2-4 weeks usually.

If it has shipped: see the policy above.

Otherwise, please send me an e-mail with your order number, name and shipping address.

If your package is lost, please e-mail me. A claim will be filed and then I can process a refund.

ALL ORDERS HAVE INSURANCE! So don't worry~

My apologies!! Please send me an e-mail with your order number, name, and address, along with an image of the contents you received.

Once this information has been received, and I'm able to confirm your order, the correct items will be reshipped.